Payments integration

💳Take deposits on the call — powered by Stripe.

When Open Lines books an appointment, it can text the caller a secure Stripe payment link to collect a deposit — so the bookings that used to no-show are paid for before anyone walks in.

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Free for 7 days, cancel anytime. Live in under 10 minutes.

How it works

What the Stripe integration does

Connect Stripe once and Open Lines can collect a deposit at the point of booking. After it takes the appointment, it texts the caller a secure Stripe link; the caller pays in a tap, and the payment settles into your own Stripe account. It’s the simplest way to protect your calendar from no-shows.

1
Connect Stripe

Link your Stripe account from your dashboard in a couple of clicks and set your deposit amount.

2
The AI books and requests a deposit

When it books the appointment, it texts the caller a secure Stripe payment link.

3
The deposit is paid before they arrive

The caller pays in a tap and the funds settle into your own Stripe account.

Why it helps

Built to save you the busywork.

🛡️
Fewer no-shows

A paid deposit means the booking is real — the calendar slots you lose to no-shows get protected.

🔗
Secure, tap-to-pay link

The caller gets a secure Stripe link by text and pays in seconds — no card details taken over the phone.

🏦
Straight to your account

Deposits settle into your own Stripe account, so the money is yours from the moment it’s paid.

The detail

How the deposit actually works

A link by text, never card details by voice

The caller receives a secure Stripe payment link and pays on their own phone. Card numbers are never spoken aloud, never transcribed, and never stored by us.

Taken while they are still committed

The link goes out during the booking call, when the customer has just chosen a time — not the next day, when the moment has passed and someone has to chase.

It lands in your own Stripe account

Payouts, refunds and disputes stay where your accountant already looks. Open Lines does not hold the money at any point.

You choose when it applies

Set an amount and whether the deposit is required to confirm, so a long or high-value appointment can require one while a quick job does not.

Refunds follow your policy, not ours

Cancellation terms are yours to set and yours to apply. The assistant tells the caller what they are; it does not decide them.

Questions

Good to know.

How does it collect the deposit?

When Open Lines books an appointment, it texts the caller a secure Stripe payment link. The caller pays in a tap — no card details are read out over the phone.

Where does the money go?

Deposits settle directly into your own connected Stripe account.

Can I set the deposit amount?

Yes. You set your deposit amount in the dashboard, and Open Lines requests it when it books.

What if the caller never pays the deposit?

That is yours to decide in advance: hold the slot for a set period, or release it if the payment does not arrive. Whichever you choose, the appointment and the payment are visible together so you are not reconciling two systems.

Does this affect the card fees I already pay?

It is an ordinary charge through your own Stripe account, so your existing rates and payout schedule apply exactly as they do for payments you take any other way.

Is taking deposits on every plan?

Deposit collection is available on eligible paid plans. You can start a free trial and connect Stripe from your dashboard.

Protect your calendar from no-shows.

Connect Stripe and let your AI receptionist collect deposits at the point of booking — in under 10 minutes.

Free for 7 days — cancel anytime before you’re charged.