After Open Lines answers a call, it posts a clean message to the Slack channel you choose: who called, how urgent it was, an AI summary, and the suggested next step. One message per call — no noise, no transcripts to wade through.
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Connect Slack once and pick a channel. Every time Open Lines answers a call, your team gets a single, tidy message with the caller’s name and number, the urgency, an AI-written summary, and what to do next — so the whole team stays in the loop the moment a call ends.
Authorize Open Lines from your dashboard and choose the channel you want call updates in.
Open Lines handles the call and writes a short, structured summary.
A single Slack message lands with caller details, urgency, summary, and next step.
The whole team sees every call the moment it ends, right where they already work.
One clean message per call — caller, urgency, summary, next step — with no transcripts to scroll.
Route call updates to a front-desk, sales, or on-call channel — wherever your team lives.
A short account of who called, what they wanted and what happened — short enough to read in the channel without opening anything. The full transcript stays in the dashboard for the rare call that needs it.
A call flagged as urgent reads differently in the channel, so someone can pick it up without reading every message in order.
Teams without this forward voicemails and screenshots to each other. One channel that every call reaches removes the step where a message sits in one person’s inbox while they are out.
A call at 9pm is in the channel in the morning, in order, with everything needed to act on it — rather than a voicemail icon and a guess about what it was.
Each message has the caller’s name and phone, how urgent the call was, an AI-generated summary, and the suggested next step — one message per call.
Yes. When you connect Slack you pick the channel, so call updates land wherever your team already works.
No. It’s deliberately one tidy message per call, with no transcripts — just the details your team needs at a glance.
Everybody in it — a channel post is visible to its members, so a private channel is the sensible home for anything naming customers rather than a general one the whole company sits in.
The alert not arriving never affects the call. Slack is a notification route rather than the record — the summary is kept regardless, so nothing is lost if a message fails to post.
From your Open Lines dashboard, connect Slack, authorize access, and choose your channel. It takes a couple of clicks.