Open Lines is an AI receptionist that answers every call when your dispatch line is busy — capturing pickup and drop-off details, timing, and package info, and sending them straight to your team, 24/7.
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When the board is full, incoming order calls ring out — and the customer books the next courier.
A single line during a rush means new orders can’t even get through to be booked.
Same-day and next-morning pickups get arranged late. No answer means no order.
It answers in a clear, natural voice, captures the pickup and drop-off addresses, timing, and package details, and sends a clean order straight to dispatch — 24/7, even when every line is tied up.
Both addresses, contact names, and timing — everything dispatch needs to assign the job.
Size, weight, and any special handling, so the right vehicle and driver get assigned.
When dispatch is busy or the line is tied up, it picks up so no order ever hits a busy signal.
“Do you deliver to my area?” “How fast is same-day?” “What are your rates?” — answered from your site.
Late-night and early-morning order calls get captured while your team is off the phones.
Every call arrives as a clean, structured order by text and email so nothing is lost in the rush.
Your AI receptionist is tuned to take an order the way your best dispatcher would — complete, validated, and ready to assign.
It reads back the pickup and drop-off addresses to confirm them, and checks them against your service zones so out-of-area orders are flagged before they’re booked.
It captures size, weight, and special handling (fragile, refrigerated, oversized) so the right vehicle and driver get assigned.
Each order arrives as a structured summary — both addresses, timing, package, and contacts — ready to drop onto the board with no re-keying.
Example details it captures on a call — illustrative, not a real caller.
No rip-and-replace. Open Lines books into the calendar and tools you already run.
Yes. It takes both addresses, contact names, timing, and the package details, reads the addresses back to confirm them, then sends a clean order to your dispatch team.
That’s exactly what it’s for — it answers the overflow so new orders never hit a busy signal or ring out during a rush.
It checks pickup and drop-off addresses against the areas you cover and flags anything out of zone before the order is booked.
It answers 24/7, so late-night and early-morning order calls get captured while your team is off the phones.
A clear, natural human voice. It always discloses that it’s a virtual assistant and sends every order to you by text and email.